Your Targeted Market China's Consumer Class China's Industrial Community Optimizing Customer Perception Customer Service IT Support	Customer Service & Support Many companies are beginning to sell complex or technical products to customers in China, as well as to customers in other Asian countries. To assure customer satisfaction, these companies need to provide installation, software and hardware maintenance, technical support, fault diagnostics and spare parts services. These services are more challenging to render in a timely and cost-effective manner when 12 time zones, different languages and cultures and different expectations separate the customer from the manufacturer's nearest center of expertise. This is not only a matter of customer satisfaction, but may be disruptive to the manufacturer's ongoing income stream and outgoing cost structures. Chinafacturing Solutions offers some specific services that may enhance the overall profitability of the initial sale, the level of customer satisfaction and the likelihood of additional sales, or the profitability of the ongoing relationship are: Local engineers that can help on a temporary basis to assure a quick and cost effective installation Local language, same time zone call center functionality, to answer the phone in the supplier's name, and do the initial customer triage activity on behalf of the manufacturer Local inventory, maintenance and customer shipment of spare parts; return defective parts to factory Local engineers to do basic parts replacement and software or firmware upgrades Contact us to determine how these steps can work toward your success in China. Read these articles: What Is My Targeted Market? China's Growing Consumer Class China's Industrial Community Optimizing Customer Perception Customer Service & Support IT Support

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